Services Offered
Verified by Business
Location & Hours
Gillette, WY 82718
Mon |
| |
|---|---|---|
Tue |
| Open now |
Wed |
| |
Thu |
| |
Fri |
| |
Sat |
| |
Sun |
|
You Might Also Consider
in Auto Parts & Supplies, Battery Stores
Amenities and More
About the Business
Verizon Authorized Retailer - Cellular Plus is committed to providing our community with elite customer service and extensive knowledge about Verizon products and services.
Ask the Community
Yelp users haven’t asked any questions yet about Verizon.
Recommended Reviews
Overall rating
2 reviews
5 stars
4 stars
3 stars
2 stars
1 star
Jo S.Gillette, WY02Apr 22, 2021Drove 45 miles one way to store needed a charger for watch, store girl said oh we are out but we have this one I asked is this for a galaxy and gave her the galaxy watch. . "Oh yes" got home this was for a Apple Watch $52.00 and now need to drive 80+ plus to return. by the way NO SOCIAL OR MASK USED IN THIS STORE all customers and sales personal were within 2 feet or Less . this store has gone down hill with customer care. USE ONLINE SERVICES LESS EXPENSIVE
Helpful 1
Thanks 0
Love this 1
Oh no 0Business owner information
Cellular P.
Apr 22, 2021
We are very sorry to hear that your visit to our store was disappointing. Our goal is to provide elite customer service to all of our guests, and we did not accomplish that when you came to our store. We want an opportunity to make this right for you and get the details to coach our team to ensure this does not happen in the future. If you would be willing to email our Territory Manager, Josh Croell, at jcroell@cellularplus.com or DM us your phone number directly we will be in touch right away. We hope to hear from you soon and truly appreciate your feedback!
- SArah L.Oshoto, WY01Apr 16, 2021First to Review
$245.00 vs $99.00 !!!!i came in to see about a screen replacement for my sons phone, and they quickly tried to dismiss me and try to tell me to go to a place that did screen replacements; i get it, they don't do screen replacements, ok great but they didnt even ask if I have an account with them or did if i had insurance on the phone, they seemed too busy and bothered to ask , i felt they didn't want to deal with me. i then told them does that place cover the screen replacement since i have insurance? they told me no, (me thinking)ok why would i pay 800$ in insurance for 3 phones a year then. they told me that you could file an insurance claim and pay 99$ FOR an ENTIRE new phone!!!! i called the other store they recommended and they said it would cost 245$ out of pocket for a screen replacement, verizon knew this the whole time!!! and they just choose not to deal with the whole situation, that's a big difference of money, especially with times being tuff rn, i've been a customer for over 13yrs now , but they made me feel like they had better things to do than help me and my son resolve our issue! customers beware!!!
Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Cellular P.
Apr 19, 2021
We are very sorry to hear that your visit to our store was disappointing. Our goal is to provide elite customer service to all of our guests, and we did not accomplish that when you came to our store. We want an opportunity to make this right for you and get the details to coach our team to ensure this does not happen in the future. If you would be willing to email our Territory Manager, Josh, at jcroell@cellularplus.com or DM us your phone number directly, we will be in touch right away. We hope to hear from you soon and truly appreciate your feedback!
